Department: Business Development
Reports To: Director of Business Development
Location: Corporate Office with Remote Options
Travel: Required for franchise office visits and company events
Compensation: Competitive salary based on experience
Caring Senior Service is a national leader in home care for seniors. As we continue expanding and strengthening our franchise model, we remain committed to operational excellence, compliance, and client satisfaction through our proprietary GreatCare® system. We are seeking a dynamic, people-focused coach who is passionate about developing leaders, solving problems, and elevating business performance across our national franchise network.
This is more than a coaching role—it's a chance to influence the success of multiple businesses, guide teams toward exceptional client care, and help franchise owners reach their full potential.
As the Business Development Coach, you will be a strategic partner, mentor, and success architect for established Caring Senior Service franchise owners. You will guide offices in strengthening profitability, achieving GreatCare® Certification, improving operations, and enhancing leadership effectiveness. Your work directly impacts client outcomes, franchise growth, and the long-term health of the brand.
This role is ideal for someone who loves helping others succeed, thrives in a consultative environment, and excels at turning insights into action.
Evaluate current performance and design tailored improvement roadmaps
Guide franchise owners through certification and recertification
Strengthen adherence to Caring's operational standards, processes, and documentation
Champion our GreatCare® culture and ensure consistent, high-quality client experiences
Help owners understand financial fundamentals, budgets, expenses, and revenue strategies
Review KPIs and financial indicators to support smart decision-making
Strengthen billing, payroll, and revenue cycle processes to build healthy financial habits
Assist with recruiting, hiring, onboarding, and staff development
Ensure state-specific HR, licensing, and survey requirements are followed
Collaborate with subject-matter experts and Support teams to maintain compliance and quality
Lead structured trainings, workshops, and ongoing coaching calls
Equip owners with leadership skills, management best practices, and culture-building tools
Provide long-term continuity and guidance throughout the franchise lifecycle
Senior care industry best practices
Full-cycle business development
Operational and management fundamentals
State and regulatory compliance requirements
Coaching, training, and facilitation
Sales and marketing fundamentals
Strong verbal and written communication
Organization, time management, and relationship-building
Professional, trustworthy, and dependable
Culturally aware and emotionally intelligent
Flexible, proactive, and solution-oriented
Supportive, customer-focused, and fully aligned with the GreatCare® brand
You will directly support small business owners in reaching new levels of success.
You will help ensure seniors nationwide receive reliable, high-quality care.
You will strengthen a growing national brand built on compassion, integrity, and excellence.
Your expertise will elevate both business performance and the lives of the families we serve.
If you thrive on making an impact, enjoy guiding others toward meaningful growth, and want to be part of a mission-driven organization, this role offers the opportunity to do deeply purposeful work every day.
This role involves consistent communication with franchise owners via phone, email, Teams meetings, and onsite visits. Travel to franchise offices and company events is required. While primarily based at the corporate office, remote flexibility is available—especially when traveling.
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