Business Continuity Program - administrator
Location: Lehi, UT(Onsite)
Experience : 15+ Years required
Job responsibilities-
Manage and audit user roles, permissions, and access requests to ensure
compliance and platform security.
Act as the primary point of contact for process owners and users, providing
prompt assistance for issues.
Triage, troubleshoot, and escalate technical problems to appropriate teams
when necessary.
Monitor and respond to inquiries through the designated communication
channel, ensuring timely support.
Deliver clear guidance and support to users across business units, fostering a
positive experience.
Develop and maintain training resources, including user guides, FAQs, and video
tutorials.
Conduct onboarding and refresher sessions to drive platform adoption and
literacy.
Analyze user engagement metrics to identify trends and recommend
improvements for adoption.
Identify and implement workflow enhancements to improve user experience and
efficiency. Maintain accurate documentation of platform processes, configurations, and
user guides.
Support reporting needs related to platform usage, issues, and enhancements.
Assist with Business Continuity projects as required.
What you need to succeed
3 5 years of experience in business continuity, risk management, or platform
administration.
Hands-on experience with SaaS platforms and providing user support in an
enterprise environment.
Knowledge of ISO 22301 or related standards, and/or a solid understanding of
the Business Continuity Management lifecycle and IT concepts.
Proficiency in key tools, including Microsoft Office (Word, Excel, PowerPoint,
Access, SharePoint), ServiceNow, Jira, and other collaboration platforms.
Strong communication skills, with the ability to deliver clear, concise, and
compelling analysis, documentation, and presentations.
Proven ability to collaborate effectively with cross-functional teams across the
organization.
Excellent organizational and administrative skills, including experience
developing project plans and meeting deadlines.
Self-starter and team player, capable of working independently with minimal
supervision.
Preferred qualifications: Undergraduate degree or equivalent experience, and
professional certifications such as CBCP or MBCI.
...Overview AML Sr. Investigator I - Special Investigations Unit AML Sr. Investigator I - Special Investigations Unit The Anti-... ..., and closing investigations Helps maintain operations of a SIU Specialty Desk and actively contributes, which can include keeping...
FSSSBU - GenAI - AIG - C2Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to...
...Cole Academy is seeking a School Secretary. Cole Academy is Lansing's longest-standing charter school in the state of Michigan and received a charter through Central Michigan University in 1995. The Academy originated as an Early Childhood Center and over the years...
....; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die. Job Summary Were looking for a Site Reliability Engineer (SRE) whos passionate about building resilient, high-performing systems that our customers can depend on every day. In this...
...About Us: We are a travel services company dedicated to providing clients with smooth... ...individuals to join our team as Travel Booking Agents. This role focuses on assisting clients... ...Comfortable working independently in a remote setting Previous experience in...