Business Continuity Program - administrator
Location: Lehi, UT(Onsite)
Experience : 15+ Years required
Job responsibilities-
Manage and audit user roles, permissions, and access requests to ensure
compliance and platform security.
Act as the primary point of contact for process owners and users, providing
prompt assistance for issues.
Triage, troubleshoot, and escalate technical problems to appropriate teams
when necessary.
Monitor and respond to inquiries through the designated communication
channel, ensuring timely support.
Deliver clear guidance and support to users across business units, fostering a
positive experience.
Develop and maintain training resources, including user guides, FAQs, and video
tutorials.
Conduct onboarding and refresher sessions to drive platform adoption and
literacy.
Analyze user engagement metrics to identify trends and recommend
improvements for adoption.
Identify and implement workflow enhancements to improve user experience and
efficiency. Maintain accurate documentation of platform processes, configurations, and
user guides.
Support reporting needs related to platform usage, issues, and enhancements.
Assist with Business Continuity projects as required.
What you need to succeed
3 5 years of experience in business continuity, risk management, or platform
administration.
Hands-on experience with SaaS platforms and providing user support in an
enterprise environment.
Knowledge of ISO 22301 or related standards, and/or a solid understanding of
the Business Continuity Management lifecycle and IT concepts.
Proficiency in key tools, including Microsoft Office (Word, Excel, PowerPoint,
Access, SharePoint), ServiceNow, Jira, and other collaboration platforms.
Strong communication skills, with the ability to deliver clear, concise, and
compelling analysis, documentation, and presentations.
Proven ability to collaborate effectively with cross-functional teams across the
organization.
Excellent organizational and administrative skills, including experience
developing project plans and meeting deadlines.
Self-starter and team player, capable of working independently with minimal
supervision.
Preferred qualifications: Undergraduate degree or equivalent experience, and
professional certifications such as CBCP or MBCI.
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