Job Description

Technical Writer

As a Technical writer working with the Technology team at a top US bank, you will be responsible for creating and maintaining documentation to communicate complex technical information to both technology & business teams in an easy-to-understand manner.

Your work will help users successfully use the bank's technology products by simplifying technical concepts and providing clear instructions.

Key Responsibilities

• Working closely with subject matter experts (SMEs), developers, engineers, and other stakeholders to understand the product or service that needs to be documented. This includes reviewing existing documentation, interviewing experts, and conducting research to ensure accuracy and completeness of information.
• Determining the most effective structure, format, and content for the target audience. This may involve creating outlines, storyboards, or information architectures.
• Producing various types of documentation, including:
• User manuals and guides
• Installation guides
• FAQs (Frequently Asked Questions)
• Software documentation (API documentation, developer guides, etc.)
• Technical reports and specifications
• Procedural documents (e.g., Standard Operating Procedures)
• Training materials
• Release notes
• Creating visual elements like diagrams, flowcharts, screenshots, and videos to enhance understanding and engagement.
• Reviewing and revising documentation for technical accuracy, clarity, adherence to style guides, and overall quality at a pre-determined frequency.
• Managing the document publication/versioning process, which may involve using content management systems (CMS) and other publishing tools, and ensuring documentation is regularly updated to reflect product changes or new information.
• Soliciting user feedback to identify areas for improvement and ensure the documentation meets user needs."

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