Job Description

Technical Quality Specialist

The Technical Quality Specialist is a member of the Quality Assurance Testing & Training Team, focused on software testing and validation—not hardware. This role requires comfort working with remote teams, strong multitasking abilities, and minimal supervision. The Specialist supports testing, documentation, and compliance efforts across multiple projects and systems.

Primary Responsibilities

• Review software and generate reports based on findings.
• Retrieve and validate testing data from Oracle databases.
• Document test results and communicate changes and defects.
• Assist in post-production implementation testing.
• Develop test scenarios and plans based on user requirements.
• Create application test cases and map requirements to test cases (RTM).
• Collaborate with customers and developers to design application changes.
• Manage multiple test projects simultaneously.
• Build internal documentation for knowledge transfer activities.
• Review and sign off on test results.
• Document procedures to standardize and maintain process controls.
• Participate in testing and documentation of FDA-validated systems and ensure 21 CFR Part 11 compliance.
• Plan and execute integration testing with customers to meet functional and non-functional specifications.
• Identify gaps between customer specifications and system design.

Education and Experience

• Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field and/or relevant experience.
• Minimum 5 years testing experience.
• Quality assurance testing certification preferred.
• Automated testing experience with JavaScript, LeanFT, Cucumber, Gherkin, GitHub, Mavin, CI/CD, Jenkins.
• Microsoft Office experience
• More complex SQL query construction with or without an editor
• Oracle database exposure
• Manual testing experience
• Automated testing experience a plus
• Past experience working in a process driven environment, preferably an environment with a formal SDLC and/or QALC
• Experience processing interface files in XML and EDI format
• Previous business analyst experience a plus.
• Previous project management experience a plus
• Previous logistics experience a plus
• Previous Manhattan application experience a plus
• Previous Red Prairie application experience a plus
• Candidate must have an aptitude and a willingness for self-learning
• Customer service driven
• Strong team player

Requirements, Perks, and Benefits (US – Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

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