Careers With Purpose
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: SF Virtual Care Ctr
Location: Sioux Falls, SD
Address: Sioux Falls, SD, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $32.50 - $52.00
Pay Info: $10,000 Sign-On Bonus. Pay starts at $32.50 and increases according to years of applicable experience.
Department Details
The Senior Monitoring Engineer will design and deploy monitoring solutions for databases, networks, infrastructure services, applications, and mission-critical health care systems for newly formed (TOC/NOC) Technology Operations Center . Key responsibilities include ensuring high availability, maintaining platform health, reporting on operational services, and collaborating with IT peers. Required skills are SNMP, WMI, SolarWinds, Active Directory, Windows, and Linux systems and general knowledge of enterprise infrastructure monitoring. Highly desired skills include (ECCs) Enterprise Command Center experience and tools knowledge such as, LogicMonitor, Netreo, ManageEngine, Dynatrace etc. A bachelor's degree in a related field, experience with monitoring tools and scripting languages, and strong problem-solving, analytical, and communication skills are essential.
Key Responsibilities:
Design and Deployment: Work with teams to put monitoring solutions of critical healthcare systems and enterprise infrastructure into place to ensure high availability and proactively mitigate any incidents/outages before they happen. Create and maintain dashboards pulling together monitoring across multiple teams within the same tool as well as across multiple tools.
Platform Health: Maintain platform health by keeping current on upgrades and patches by troubleshooting and resolving issues independently and/or with vendor support. Participate in planning for deployments/provisioning to ensure that monitoring requirements are accounted for. Assist with writing or working with additional teams to define scripts and queries that can help with environment self-healing capabilities.
Reporting and Analysis: Report on the status of operational services, log and performance, and other trend analyses. Work closely with backend engineering teams and support engineers to ensure monitoring/alerting work seamlessly with Incident Management response protocols. Create and maintain reports showing volume/type/performance of teams relating to monitoring. Identify and track problem patterns and develop proactive solutions.
Collaboration and Coordination: Collaborate with peers in coordinating, responding, and implementing responses to IT infrastructure issues. Make recommendations on how to grow, optimize, and mature Sanford Health's Enterprise Monitoring program. Conscientiously consider patient safety, ethics, industry standards, and known regulations in decisions and practices regarding the design, operation, maintenance, and use of the computer systems.
Additional Functions: Perform other functions that may be assigned.
Additional Responsibilities:
Automation and Scripting: Develop and implement automation scripts and tools to enhance monitoring capabilities and reduce manual intervention.
Security Monitoring: Integrate security monitoring into the overall monitoring strategy to ensure compliance with security policies and detect potential threats.
Capacity Planning: Conduct capacity planning and performance tuning to ensure the monitoring infrastructure can scale with the organization's growth.
Training and Documentation: Provide training to other IT staff on monitoring tools and best practices. Maintain comprehensive documentation of monitoring configurations, processes, and procedures.
Incident Response: Act as a key member of the incident response team, providing expertise in monitoring data to quickly identify and resolve issues.
Qualifications:
Proven experience in designing and implementing monitoring solutions.
Strong knowledge of monitoring tools and technologies (e.g., Nagios, Zabbix, Prometheus, Grafana).
Experience with scripting languages (e.g., Python, Bash, PowerShell).
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
Required Skills:
SNMP
WMI
Solarwinds
Active Directory
Windows systems
Linux systems
Highly Desired Skills:
Cisco Unified Communications Telephony Experience
SQL
Preferred Skills:
JSON
Programming Languages (Python, Perl, PowerShell, bash, VBScript, etc.)
ServiceNow
Rest API
AIX
Job Summary
This opening needs to be filled in person in Sioux Falls, SD. Working remotely is not an option.
The Senior Monitoring Engineer is responsible for delivering and supporting large-scale network, system, application, service, and business activity monitoring and alerting solutions. In close partnership with other IT groups, design and deploy monitoring solutions covering databases, networks, infrastructure services, applications and mission critical health care systems. Create and drive strategy and standardization of monitoring across the enterprise. Ensure accurate collection of metrics at the right frequency, verifying the data is readily available for alerting, reporting, and analysis.
Work with teams to put monitoring solutions of critical systems and network infrastructure into place to ensure high availability and reduce impact of issues. Create and maintain dashboards pulling together monitoring across multiple teams within the same tool as well as across multiple tools. Maintain platform health by keeping current on upgrades and patches by troubleshooting and resolving issues independently and/or with vendor support.
Participate in planning for deployments/provisioning to ensure that monitoring requirements are accounted for. Assist with writing or working with additional teams to define scripts and queries that can help with environment self-healing capabilities. Report on status of operational services, log and performance and other trend analyses.
Work closely with backend engineering teams and support engineers to ensure monitoring/alerting work seamlessly with Incident Management response protocols. Create and maintain reports showing volume/type/performance of teams relating to monitoring. Identify and track problem patterns and develop proactive solutions.
Collaborates with peers in coordinating, responding and implementing responses to IT infrastructure issues. Make recommendations on how to grow, optimize and mature Sanford Health's Enterprise Monitoring program. Conscientiously consider patient safety, ethics, industry standards, and known regulations in decisions and practices regarding the design, operation, maintenance and use of the computer systems.
Leverage advanced skills to assist and mentor other team members and in support of departmental goals. Provide guidance and mentorship to all engineers. Must have strong communication skills, both written and verbal and be comfortable interfacing with all levels of leadership. Performs other functions that by be assigned.
Qualifications
Bachelor’s degree in Computer Information Systems, Computer Science, Systems Administration or related field required.
Must have a minimum of two years in a hands-on technical operations role with an emphasis on monitoring functions, as well as at least five years industry experience supporting an enterprise environment.
Experience in a healthcare setting and ServiceNow Event Management experience preferred.
Strong technical background including experience in JSON, Rest API and PowerShell a plus, as well as scripting experience in language such as Python, Perl, PowerShell, bash, VBScript, etc.
Must have experience implementing enterprise monitoring platforms, maintaining and supporting solutions such as: Dynatrace, PagerDuty, VictorOps, Solarwinds, Cacti, Nagios, Zabbix, Data Dog, AppDynamics or New Relic. In addition, must have experience with log aggregation or SEIM solutions such as LogRythm, Splunk, Graylog, Scalyr or ELK.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0223399
Job Function: Information Technology
Featured: No
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