Job Description

**Job Title: Patient Care Coordinator (Front Desk) - PCC**

**Job Overview:**

We are seeking a compassionate and organized Patient Care Coordinator to join our front desk team. As a vital member of our surgery center, you will be the first point of contact for our patients, ensuring they receive exceptional customer service and care. Your role will involve coordinating patient appointments, managing records, and facilitating communication between patients and healthcare providers.

**Key Responsibilities:**

- Warmly greet and assist patients upon arrival at the front desk, ensuring a friendly and professional atmosphere.
- Efficiently manage patient check-in and check-out procedures, ensuring accurate data entry of patient information.
- Schedule and confirm appointments, coordinating with medical staff to optimize appointment flow and maintain clinic efficiency.
- Answer inquiries via phone, email, and in-person, providing accurate information and resolving any concerns or issues.
- Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.
- Collaborate with healthcare providers and administrative staff to ensure smooth operations and excellent patient care.
- Assist with administrative tasks such as filing, billing, and handling insurance verifications.
- Address patient needs and facilitate communication between patients and healthcare providers for follow-up care and additional services.

**Qualifications:**

- High school diploma or equivalent; additional certification in healthcare administration or related field is a plus.
- Proven experience in a customer service role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to interact empathetically and effectively with patients of diverse backgrounds.
- Strong organizational skills and attention to detail. Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office Suite and experience with medical records is preferred.
- Conversational in Spanish is preferred

**Why Join Us:**

- Be part of a dedicated team committed to providing exceptional healthcare services.
- Opportunities for professional growth and development within the organization.
- Supportive and collaborative work environment.
- Competitive compensation and benefits package.

If you are passionate about patient care and thrive in a dynamic front desk role, we would love to hear from you. Apply today to join our team and make a meaningful impact in the lives of our patients.

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