Job Description

Medit is a global leader in 3D dental scanning and digital dentistry solutions. Headquartered in Seoul with offices worldwide, we empower dental professionals with open, innovative technologies that streamline workflows and improve patient care. Our fast-growing team is driven by curiosity, collaboration, and a passion for redefining digital dentistry.

We are seeking a detail-oriented and dependable Operations Specialist to join our team. In this critical support role, you will manage core workflows across returns, inventory, shipping, and internal operational support. This position requires strong organizational skills, problem-solving ability, and comfort working cross-functionally in a fast-paced environment.

***Must commute to our office in Newport Beach daily***

Key Responsibilities

• Manage RMA tickets via Zendesk, including return processing, troubleshooting, and replacement shipments.
• Coordinate domestic and international shipments, including preparation of customs documentation using the ACE portal.
• Conduct inventory cycle counts and reconcile discrepancies to ensure record accuracy.
• Maintain organized inventory data and assist with warehouse operations as needed.
• Support internal teams (Customer Support, Sales, Marketing, and Warehouse) with operational requests.
• Coordinate logistics for trade shows and marketing events.
• Assist in documenting and improving operational workflows for efficiency.
• Support the Sales Coordinator with order fulfillment and shipment tracking.

Qualifications

• 1–3 years of experience in logistics, operations support, inventory, or customer service.
• Proficiency with Zendesk (or similar ticketing systems), UPS/FedEx shipping tools, and international shipping.
• Experience with Google Workspace or Microsoft Office (especially Excel).
• Familiarity with ERP systems such as SAP.
• Strong communication and organizational skills.
• Ability to lift 30–50 lbs and work in a warehouse environment as needed.

Preferred Qualifications

• Experience using the ACE portal for customs filings.
• Familiarity with basic troubleshooting or testing of electronic devices.
• Background working cross-functionally in a logistics or operations support capacity.

Job Tags

Similar Jobs