Job Description
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Amazon Web Services (AWS) Infrastructure Supply Chain and Procurement team is responsible for the end-to-end supply chain delivery of capacity to AWS Data Centers. AWS Infrastructure is looking for a talented, driven, and highly analytical, Logistics Fulfillment Manager with demonstrated experience driving process improvement. This Manager will be responsible for on-going fulfillment/warehousing management and strategic development of the next generation of fulfillment operations and expansion for Amazon Web Services. This role will manage vendor(s) critical to the successful fulfillment of hardware to AWS data centers in North and South America. Achieving such aspirational goals will require this individual to insist on the highest standards, develop and iterate on new processes, and drive continuous improvement activities internally and externally.
Key job responsibilities
• Manage day-to-day warehousing and fulfillment operations, aligning with ACL NALA objectives and delivery commitments.
• Develop and enforce SOPs for receiving, storage, order processing, shipping, and inventory control.
• Forecast storage needs, optimize layouts, and drive throughput improvements.
• Lead Lean-based continuous improvement to eliminate waste and reduce cycle times.
• Ensure safety, compliance, and bonded warehousing standards.
• Manage 3PL vendor performance to meet SLAs, cost targets, and customer requirements.
• Integrate WMS and ERP systems for data visibility and automation.
• Oversee onboarding of new programs and products, collaborating on launch readiness.
• Analyze KPIs such as throughput, order cycle times, and labor productivity, providing insights to leadership.
• Optimize inventory strategies for fast- and slow-moving items.
• Partner with engineering and procurement teams to align warehouse operations with business needs.
• Build and mentor a high-performing team, fostering ownership and high standards.
• Lead root cause analysis on operational defects, implementing corrective actions for continuous improvement.
About the team
*Why AWS*
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
*Inclusive Team Culture*
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
• Bachelor’s degree in supply chain, logistics, operations management, engineering, or a related field.
• 7+ years managing warehousing, fulfillment, or distribution center operations.
• Demonstrated experience implementing and improving standardized operating procedures (SOPs) in warehouse environments.
• Proven track record of leading teams in high-volume, fast-paced operations.
• Experience with warehouse management systems (WMS) and enterprise resource planning (ERP) integration.
• Strong analytical skills with the ability to interpret operational metrics and drive data-based decisions.
• Knowledge of Lean principles with experience leading process improvement initiatives.
• Experience managing third-party logistics (3PL) vendors and ensuring compliance with SLAs.
• Strong understanding of safety, regulatory, and security requirements in warehousing operations.
• Excellent written and verbal communication skills, with the ability to influence cross-functional teams.
• Ability to travel domestically and internationally as needed to support warehousing operations.
Job Tags
Full time,