Job Description

Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Lead Recovery Coach to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC.  The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum,  Beacon Health Options, Highmark Health, and Magellan Health.

JOIN THE RIA HEALTH TEAM!

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

WORK AT RIA HEALTH AS A LEAD RECOVERY COACH 

Ria Health is seeking a Lead Recovery Coach. 

PRINCIPLE DUTIES and ESSENTIAL RESPONSIBILITIES

• Intake (60%) - assessing and screening new members to the Ria Health program; triage members to available coaches; facilitate intake questionnaire; manage a small case of members

• Manage (20%) - lead a team of approximately 8 coaches; able to motivate and engage with team; collaborate with team to manage and plan weekly and monthly workloads; plan and facilitate meetings to identify solutions for implementations; provide as needed 1-1 and/or supervision for licensure/certification; conduct performance improvement plans when needed

• Training (5%) - train new hires in the coaching model; provide the new training coaching onboarding and facilitating training curriculum; support orientation and 30, 60, 90, follow up for new staff

• Care Support (5%) - Be the first response in Ria Care team issues; facilitate care team issues to a resolution; troubleshoot care team issues using the virtual platform.

• Quality Control (10%) - identify areas for process improvements in the Ria Health experiences; ensure fidelity checklist and benchmarks and documentation such as Joint commission (TJC) are met.

• Attending team meetings, coaching syncs, and other related meetings

• Collaborate with Product and Coaching team on program development

• Maintain HIPAA and privacy standards and/or as determined by funding and accreditation

• Continuous learning and change advocacy as determined by industry trends, community needs, and best practices.

• Ability to work some evenings and/or weekends

• As needed administrative tasks and member coverage

• Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.

• Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination. 

COMPETENCIES:

• Proficient in motivational interviewing to build motivation for behavioral change

• Trains and evaluates coaches, provides individual mentoring

• Upholds ethical standards and boundaries per IC&RC guidelines

• Evaluates and refines workflows to optimize telehealth approach to AUD

• Incorporates trauma-informed care principles and empathy into all interactions

• Manages time, multitasks effectively and works proactively to solve organizational challenges.

Required skills and experience:

• Certified as an alcohol and drug counselor in your state or equivalent to Advance Alcohol and Drug Counselor (AADC), CADC II (Certified Alcohol Drug Counselor), CADAC (Credentialed Alcoholism and Substance Abuse Counselor) II, LAADC (Licensed Advanced Alcohol Drug Counselor), or MCAP (Master Certified Addiction Professional) or equivalent

• Certification must be part of IC&RC (International Certification & Reciprocity Consortium) and able to apply for state reciprocity

• 3-5 years in AUD/ addiction treatment and/or mental health treatment

• 1-2 years in providing 1-1 supervision and/or providing supervision hours for certification

• 1-3 years experiences with managing teams, committees, and meetings

• 1-2 years experiences with being a senior trainer for an organization or related experience

• 1-2 years of experiences of facilitating intakes and swiftly formulating treatment plans

• Degree of professionalism: understand diversity in perspectives, diplomatic in all interactions with stakeholders, finding win/win solutions, and being able to consistently role model behaviors they want to see.

• Highly organized: comfortable creating or improving systems; able to work independently and providing projections; and strong time management skills.

• Strong Communicator: Able to communicate technical and conceptual information to team members; keep staff motivated and engaged with their scope of work; provide as needed conflict resolution.

• Strong Multitasker: able to balance a myriad of priorities; provide problem solving skills to problems identified; and able to find projects to improve Ria Health experience.

• BA/BS and/or MA/MS master preferred

• Secure private space with proper lighting to conduct video coaching sessions, team meeting, and maintain privacy compliance

• Direct high-speed internet access to properly host video coaching sessions, team meetings and related meetings

• Experience with virtual health/telehealth platforms

• Experience with digital tools/software (Zoom, Gmail, G Suite, Microsoft Suite)

Make an impact at a critical time

The pandemic has caused a global crisis; there has been a tremendous increase in anxiety, trauma, and stress for millions of people, increasing the misuse of alcohol. As a result, Ria Health has experienced a 500% increase in demand from patients seeking a  specialized treatment program for alcohol misuse. We seek team members motivated to provide high-quality, patient-centered, evidence-based care through telemedicine that improves the health and wellbeing of the people we support. 

ENJOY MANY RIA HEALTH BENEFITS

• Join a team of Mission-driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction

• Experience professional growth within a rapidly expanding tech-healthcare company

• Upward professional mobility

• Direction/Coaching/Mentorship from a highly experienced leadership team

• Competitive compensation

• Telehealth training and development

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ria Health Vision:

A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.

Ria Health Mission:

We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values:

Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.

Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.

Teamwork – working together, we will achieve great things.

Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning – We celebrate curiosity and discovery through development and research.

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