Job Description

Job Responsibilities:

• Handle 70–100 inbound calls daily, assisting policyholders with insurance needs.
• Resolve customer inquiries on policies, billing, endorsements, and claims efficiently.
• Process and issue insurance documents including policies, certificates, and cancellations.
• Investigate premium discrepancies and resolve system or process-related issues promptly.
• Maintain high service levels while navigating multiple systems and software platforms.
• Collaborate with internal teams and external clients to ensure smooth operations.
• Deliver professional and empathetic communication to enhance customer satisfaction levels.
• Manage high call volumes independently while maintaining accuracy and professionalism.

Skills:

• Skilled in handling high-volume inbound insurance calls with professionalism.
• Proficient in resolving policy, billing, and claims-related customer inquiries.
• Experienced in processing insurance documents accurately and efficiently.
• Strong multitasking ability with expertise in Microsoft Office applications.
• Excellent communication, problem-solving, and customer relationship management skills.

Education/Experience:

• Minimum 1 year experience in insurance customer service or call center.
• Bilingual proficiency in English and Spanish is mandatory for communication.
• Proven ability to manage high-volume inbound calls efficiently.
• Strong multitasking and problem-solving skills with minimal supervision
• Proficient in Microsoft Office and quick to learn new systems.
• Excellent communication skills with professionalism, empathy, and accuracy.  

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