Job Description
Job Responsibilities:
- Handle 70–100 inbound calls daily, assisting policyholders with insurance needs.
- Resolve customer inquiries on policies, billing, endorsements, and claims efficiently.
- Process and issue insurance documents including policies, certificates, and cancellations.
- Investigate premium discrepancies and resolve system or process-related issues promptly.
- Maintain high service levels while navigating multiple systems and software platforms.
- Collaborate with internal teams and external clients to ensure smooth operations.
- Deliver professional and empathetic communication to enhance customer satisfaction levels.
- Manage high call volumes independently while maintaining accuracy and professionalism.
Skills:
- Skilled in handling high-volume inbound insurance calls with professionalism.
- Proficient in resolving policy, billing, and claims-related customer inquiries.
- Experienced in processing insurance documents accurately and efficiently.
- Strong multitasking ability with expertise in Microsoft Office applications.
- Excellent communication, problem-solving, and customer relationship management skills.
Education/Experience:
- Minimum 1 year experience in insurance customer service or call center.
- Bilingual proficiency in English and Spanish is mandatory for communication.
- Proven ability to manage high-volume inbound calls efficiently.
- Strong multitasking and problem-solving skills with minimal supervision
- Proficient in Microsoft Office and quick to learn new systems.
- Excellent communication skills with professionalism, empathy, and accuracy.
Job Tags
Remote job, Work at office,