Job Description

**Description** **Infrastructure Service Delivery Manager** **Anaheim, CA (On-site 4 days/week)** Are you an experienced infrastructure leader who thrives in fast-paced enterprise environments? We're hiring a **Service Delivery Manager** to lead a large, cross-functional infrastructure team supporting critical IT operations. You'll manage teams across server (Windows, Linux and VMWare) and storage administration, networking, cybersecurity, database management (Oracle & MS SQL), and cloud engineering (AWS and Azure). This is a high-impact role focused on service excellence, incident management, and continuous improvement. **What You'll Do:** + Manage day-to-day operations for enterprise infrastructure services + Lead teams in storage/server, network, DBA, production control, and cloud support + Oversee AWS and Azure engineering operations and integrations + Ensure SLA/KPI compliance and drive service improvements + Lead high-priority incident resolution and disaster recovery testing + Maintain comprehensive runbooks and service delivery documentation + Collaborate across departments and with external partners/vendors **Work Location:** On-site in Anaheim, CA - minimum 4 days/week required **Why Join Us?** You'll be part of a mission-driven team with the resources of an enterprise and the agility to make meaningful improvements every day. If you're ready to lead in a critical role, apply now. **Qualifications** **Requirements:** + Bachelors in Computer Science, IT, or related discipline and 9 years of experience, Masters and 7 years of experience. May accept an additional 4 years of experience in lieu of a degree + 5-10 years' experience leading infrastructure or IT operations teams + Strong background in cloud (AWS, Azure), database, and network services + Hands-on experience managing enterprise DR exercises and critical incidents + Excellent verbal and written communication skills + ITIL framework experience a strong plus **Preferred Skills:** + ITIL certification (Foundation or higher) + Experience in managing large-scale infrastructure projects + Familiarity with cloud-based infrastructure solutions Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2505463 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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