Job Description

Implementation Consultant

About the Role

Voyage Advisory is seeking a hands-on implementation professional to support one of our long-standing clients, a fast-moving software company that delivers digital services and payment solutions to government customers. This role is part client-facing consultant, part configuration expert, and part project coordinator. It’s ideal for someone who enjoys building relationships, learning new systems quickly, and solving real-world problems through thoughtful implementation.

This is not a pure project manager role, though strong coordination and communication skills are critical. You’ll lead smaller client implementation efforts end-to-end, support larger projects alongside a broader team, and dig into the software to configure modules, gather requirements, and translate client needs into usable, well-structured solutions.

Key Responsibilities

 

• Lead and coordinate implementation workstreams from kick-off through go-live
• Facilitate client meetings to gather business requirements and understand priorities
• Configure the front-end aspects of the client’s platform based on documented needs
• Work closely with integration managers and technical teams using tools like GraphQL, SQL, Mulesoft, and Python
• Track tasks, surface risks, and ensure successful delivery against client milestones
• Translate business needs into configuration logic and structured documentation
• Support user acceptance testing and troubleshoot functional issues post-launch

What We're Looking For

 

• 3–7 years of relevant experience in software implementation, solution consulting, or business analysis
• Experience working with public sector or enterprise clients preferred
• Strong understanding of modern SaaS solutions and how to configure them
• Familiarity with technical tools and languages such as GraphQL, SQL, Mulesoft, or APIs (you won't be coding, but you'll need to understand how the parts fit together)
• Comfort working across stakeholders: clients, developers, product teams, and leadership
• Ability to manage multiple priorities and keep workstreams on track
• High attention to detail, with a bias for action and client service

Other Details

• This is a full-time role at Voyage Advisory
• Some travel may be required, depending on client needs
• Compensation includes competitive salary, bonus eligibility, and access to Voyage benefits (health, dental, vision, 401(k), etc.)
• This is a remote position

 

Job Tags

Full time, Remote work,

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