Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a HSPRS Quality Assurance & Program Participant Feedback Officer in the United States.

This temporary role offers the opportunity to directly influence the quality, compliance, and participant experience of a nationwide program serving unaccompanied children. You will lead quality assurance initiatives, assess program delivery, and collect participant feedback to drive continuous improvement. Working closely with monitoring and evaluation teams, you will help ensure programs exceed contractual and policy requirements while fostering the safety, well-being, and stability of children and families. The role combines field and remote responsibilities, with some domestic travel, and emphasizes collaboration, independent execution, and data-informed decision-making. Your work will have a tangible impact on vulnerable populations while supporting organizational goals and operational excellence.

Accountabilities:

• Maintain up-to-date knowledge of program policies and procedures, integrating changes promptly into QA and M&E activities
• Support the development, maintenance, and refinement of quality assurance tools, assessment frameworks, and data visualization methods
• Collect, analyze, and track service delivery data to monitor compliance, highlight trends, and identify improvement opportunities
• Conduct electronic QA activities, including file reviews, surveys, interviews, focus groups, and participant feedback calls
• Collaborate with program teams to implement participant feedback tools, ensuring child-centered, culturally responsive, and strengths-based approaches
• Serve as a liaison across internal teams and external stakeholders, providing technical assistance, training, and guidance on QA and feedback processes
• Ensure compliance with reporting protocols for suspected abuse and neglect and adhere to organizational risk mitigation standards

Requirements:

• Minimum 5 years of experience in quality assurance, program compliance, or applied social research
• Background in social services or non-profit sectors, with experience working with children, immigrants, or vulnerable populations highly preferred
• Strong knowledge of research methods, qualitative and quantitative data analysis, and problem-solving
• Familiarity with qualitative coding, data visualization, and report writing
• Excellent verbal and written communication skills; bilingual in English and Spanish required
• Strong project management, time management, and teamwork skills; ability to work independently and in fast-paced environments
• Bachelor’s degree in social work, applied social sciences, or related field
• Ability to meet special requirements including remote work setup, occasional travel, and successful completion of background and suitability checks

Benefits:

• Opportunity to contribute to meaningful programs with measurable impact on children and families
• Short-term assignment with flexible work arrangements
• Remote work with occasional domestic travel
• Exposure to program monitoring and evaluation processes in a mission-driven environment
• Professional growth through collaboration with cross-functional teams and exposure to best practices in program quality and participant engagement

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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