Job Description

How we use cookies to help you

It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.

As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.

You can find out more about the cookies we use.

How we use cookies to help you

We use essential cookies to make our site work.

We'd Also Like To Use Some Additional Cookies To

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

Find out more about how we use cookies and keep your data safe.

Choose cookies

You’ve accepted additional cookies. You can change your cookie settings at any time

You’ve rejected additional cookies. You can change your cookie settings at any time

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?

As a Generalist Adviser/Caseworker, you will be part of a dedicated team delivering advice and casework across a full range of enquiry areas, particularly welfare benefits and housing. You will also provide casework support to vulnerable clients, including acting on their behalf with third parties.

You will need to be a strong communicator with excellent interpersonal skills and the ability to work effectively with a diverse range of people, including those who may be vulnerable. You will be committed to developing your skills and comfortable working flexibly, including from home, as we provide advice by phone, digitally, and face to face. While our head office is near Royal Oak station, the role also involves working from community settings, including Food Banks across Westminster.

We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days.

Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organization.

Job Tags

Work at office, Flexible hours,

Similar Jobs