eCommerce Customer Service Representative Job at Futonland, Brooklyn, NY

K003b2NhZ2xOUmlkNUI5d3hTd3NlT1dreVE9PQ==
  • Futonland
  • Brooklyn, NY

Job Description

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities:

  • Customer Assistance: Guide and assist customers in making purchases.
  • Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
  • Order Management: Create, verify, and qualify new orders using our POS system.
  • Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
  • Lead Management: Work on sales leads and customer queries using Zendesk.
  • Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.


Qualifications and Skills:

  • Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
  • Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
  • Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
  • Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
  • Communication: Excellent oral and written communication skills.


Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!

Job Tags

Full time,

Similar Jobs

Hawaiian Airlines, Inc.

Flight Attendant - Japanese Language Qualified Job at Hawaiian Airlines, Inc.

 ...professionals dedicated to serving ourkamainaand introducing our islands to the world! Aloha and mahalo for your interest in the Flight Attendant - Japanese Language Qualified position with Hawaiian Airlines! We will have a recruitment event taking place in Honolulu,... 

Degree Dash

Sales Representative ($1,250 - $4,650 per week | Commission-Based) Job at Degree Dash

 ...roadmaps and one-on-one guidance. About the Position As a Sales Representative, you'll connect with prospective students using...  ... top representatives earn $100K+ annually. Uncapped commissions income potential matches performance. Hybrid system a blend... 

OSI Group

Corporate Paralegal Job at OSI Group

 ...This role is responsible for providing support to in-house Corporate Legal department in a variety of matters relating to trademarks...  ...knowledge of corporate law administration Education ~ Paralegal certificate from accredited ABA program Work Environment... 

Phasecraft

Senior Quantum Computational Materials Scientist, US Job at Phasecraft

 ...company. We are building the mathematical foundations for quantum computing applications that solve real-world problems. Founded in 2019...  ...and application of computational techniques to materials or chemistry simulation, with an interest in applying algorithms for quantum... 

National Testing Network

Entry-level Firefighter Job at National Testing Network

 ...position.*** Updated: February 11, 2025 Job Classification: Entry-level Firefighter Do you have a Desire to Serve, the Courage to...  ...Department is dedicated to providing quality, timely, and professional emergency services to those who live in, work in and visit the City and...