Job Description

LaSalle Network is partnering with a startup tech organization to find a Customer Support Specialist who thrives in an innovative and dynamic environment. In this role, you will be the first point of contact for our users, providing top-notch assistance and ensuring their satisfaction. If you thrive in a fast-paced setting, excel at problem-solving, and have a knack for clear communication, apply today!

Customer Support Specialist Responsibilities: 

• Proactively respond to and communicate internally upon receiving tickets, ensuring seamless coordination
• Efficiently manage and respond to tickets via Zendesk and email, providing timely and effective support

• Collaborate with internal teams to triage and escalate issues that cannot be resolved independently, ensuring swift resolution
• Focus primarily on internal interactions, fostering strong working relationships within the organization
• Develop a deep understanding of internal contacts and the appropriate escalation paths for various issues, ensuring the right resources are engaged

Customer Support Specialist Requirements: 

• Minimum of 3 years of experience providing customer support within an application environment
• Detail-oriented with a keen eye for accuracy and thoroughness
• Self-starter who can take initiative and work independently with minimal supervision
• Excellent communication skills, both written and verbal, to effectively interact with internal teams
• Sharp problem-solving skills and the ability to think critically and adapt quickly to changing situations

Thank you,

Emma Austin
Project Manager
LaSalle Network

Job Tags

Contract work,

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