The Customer Support Chat Agent provides real-time assistance to customers via online chat. This role ensures customer inquiries are resolved efficiently while maintaining a professional and friendly tone. The ideal candidate is detail-oriented, responsive, and skilled at communicating clearly in writing.
Respond promptly to customer inquiries via chat.
Provide accurate information about products, services, and account-related issues.
Troubleshoot and resolve customer problems, escalating when necessary.
Maintain detailed records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all chat interactions.
Meet key performance metrics, including response time, resolution rate, and customer satisfaction.
Stay updated on company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat, Tidio).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends.
...The project superintendent is director of work onsite per the schedule and as directed... ...has a strong background in earthwork construction gained through progression of increasing... ...4:30pm, Monday through Friday. Although weekend work is possible, it is not common. Precision...
...conditions* Ability to treat and perform interventions with positive research-based practices for neurodivergent communityRequirements:* Must pass CORI* Must Posses a MA SLPA license* Must be able to carry 30 pounds* Must love working with children and playing!
...real difference in people's lives? Do you have a background in psychology, human services, or a related field? If so, we have a... ...equity, inclusion, & belonging initiatives Requirements: Bachelors degree in psychology, human services, or a related field OR...
...urgently hiring Licensed Practical Nurses (LPN) and Registered Nurses (RN) for an immediate position supporting a special needs child in... ...we serve more than 190,000 patients each year across home care, hospice, and healthcare staffing services. Join our team and experience...
...Description:**Are you looking to make a difference in someone's life? Essentia Health is currently recruiting for a Nursing Assistant Position in our Maternal Child Float Pool.This position will work 56 hours within a two week pay period. You would be floating between the...