Customer Service Representative
Location Fort Worth, TX 76106 | Onsite
Compensation & Schedule
• $18–$19/hr
• Full-time, Temp-to-Hire
• W2
ROLE IMPACT
Join a high-volume, fast-paced customer support team where your responsiveness and empathy directly shape customer loyalty. As the first line of support, you'll be instrumental in sustaining long-term relationships and ensuring every client interaction reflects our values of respect, clarity, and prompt resolution.
KEY RESPONSIBILITIES
• Handle inbound customer inquiries via phone and email with professionalism and efficiency
• Manage and resolve customer complaints using active listening and solution-oriented approaches
• Maintain a high volume of client interactions with accuracy, courtesy, and follow-through
• Collaborate across departments to facilitate timely updates and issue resolution
• Stay informed on product offerings and customer service procedures to provide accurate assistance
MINIMUM QUALIFICATIONS
• High school diploma or equivalent
• 2+ years in a fast-paced customer service environment
• Previous call center experience required
• Skilled in conflict resolution and multitasking under pressure
• Strong written and verbal communication skills
CORE TOOLS & SYSTEMS
• CRM platforms (e.g., Salesforce, Zendesk – preferred)
• Microsoft Office Suite (Word, Outlook, Excel)
• Multi-line phone systems
• Email ticketing systems
• Internal knowledge base
PREFERRED SKILLS
• Ability to work independently and take initiative
• Comfortable with changing priorities and multitasking
• Professional demeanor with a customer-first mindset
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