Customer Experience Associate, CX2 Job at Wolf & Shepherd, El Segundo, CA

K01qaWNxa2tPQldYNWgxd3h5MG9jK1do
  • Wolf & Shepherd
  • El Segundo, CA

Job Description

Title: Customer Experience Associate, CX2

Reports to: Customer Experience Manager

Location: Hybrid, El Segundo CA

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers’ needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.

JOB TYPE This is a full-time, nonexempt position.

TASKS & RESPONSIBILITIES

Your responsibilities are inclusive of the following but are not limited to:

  • Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
  • Assist Management in policy updates for the department based on current business needs
  • Support the Customer Experience Associates during the department manager’s absence
  • Support management in process execution to monitor orders, inventory, return and exchanges
  • Support department in addressing functionality issues and implementing process improvements
  • Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
  • Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
  • Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
  • Communicate customer feedback and insights to Management, to better understand trends and customer preferences.

SKILLS & EXPERIENCE

  • Must be highly organized with strong attention to detail.
  • Strong verbal and written communication skills.
  • Ability to maintain a friendly and professional demeanor in a fast paced environment.
  • Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.

REQUIREMENTS & QUALIFICATIONS

  • Minimum of 3 years of direct customer experience work.
  • Strong knowledge of Excel, Shopify, Zendesk
  • Strong interpersonal and communications skills, and independent work ethic.
  • Excellent time management skills and organizational abilities.
  • A positive, outgoing, high energy and entrepreneurial personality.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

  • Health, vision, and dental benefits program
  • 401(k) plan
  • Paid time off
  • Sick pay
  • Frequent free meals and snacks and company-sponsored gatherings
  • Wolf & Shepherd shoes and more

Job Tags

Full time,

Similar Jobs

Tuscaloosa County Park and Recreation Authority

FAUCETT BROTHERS ACTIVITY CENTER - Weight Room Attendant - Part-time Job at Tuscaloosa County Park and Recreation Authority

Monitors use of gym/weight/cardio room in accordance with PARA policies and procedures. Must be willing to work days, nights, and weekends.

SGA Talent

Certified Nursing Associate - CNA Job at SGA Talent

 ...backyard. We are a staffing agency that cares about our people and our partners so if you have the same philosophy, let's connect. CNA - There are many duties for nursing assistants. A certified nursing assistant helps patients with direct health care needs, often... 

My Car LLC

Automotive Sales Consultant Job at My Car LLC

 ...AUTOMOTIVE SALES CONSULTANT EARN $160K/YEAR with no cap on your earning $3,000 Sign-On Bonus Sales Consultant (Automotive Industry...  .... Qualifications: Individuals with experience in food/beverage, hospitality, retail sales, insurance, and real estate,... 

Five Below

Store Asset Protection Associate Job at Five Below

 ...At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff... 

US AMRJones Lang LaSalle Americas, Inc.

Chief Engineer Job at US AMRJones Lang LaSalle Americas, Inc.

 ...to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary The Chief Engineer is responsible for a wide variety of tasks. This person is charged with effective daily leadership and administration of the...