Job Description
Position Summary The Accounting Clerk is a customer-facing and transaction-focused support role within the City’s Finance/Administration team. This position performs duties related to
utility billing ,
cashiering ,
accounts receivable , and
accounts payable , including vendor file maintenance, payment processing, account adjustments, service order coordination, and records management. The role routinely engages with the public and internal staff to deliver accurate, courteous service while meeting deadlines and maintaining confidentiality.
Posted: 01/05/2026
Closes: 01/18/2026
Pay Range: $18.35-27.50/hour DOQ*
* Starting pay is determined through our structured step-guidance placement process. This system helps ensure fair and consistent offers by reviewing each candidate’s education, experience, specialized skills, and overall qualifications. Your exact starting rate will fall within the posted range and will reflect where you are placed in the step-guidance system.
Hours: 8:00am - 5:30pm Monday-Thursday 8:00am - 12:00pm Friday
Essential Functions Customer Service & Utility Billing - Provide high-quality customer service to citizens regarding utility billing, account changes, payment arrangements, and general information.
- Perform the full transaction cycle for utility accounts: set-up changes, calculate balances and adjustments, generate bills and notices, accept/process payments, post receipts, and maintain permanent records.
- Investigate and resolve customer inquiries and complaints related to bills and payments, escalating issues when appropriate.
- Generate service orders related to customer requests (connect, disconnect, transfers, investigations) and provide lists to utility staff for service changes or follow-up.
Cashiering & Accounts Receivable - Receive, record, and apply customer payments for utilities and miscellaneous City receipts (in-person, mail, drop box, and electronic methods).
- Balance and reconcile the cash drawer daily; research and resolve variances in a timely manner.
- Perform accounts receivable data entry, allocating receipts to proper accounts and departments; prepare related reports and batches.
- Assist with collection efforts on delinquent or bad debt accounts in accordance with City policy and applicable laws.
Accounts Payable & Vendor Management - Perform accounts payable data entry, ensuring deductions and payments are charged to proper departmental accounts.
- Maintain accurate vendor files and required documentation (e.g., W-9/Tax ID, remittance details); assist with vendor updates and compliance checks.
- Support AP processing cycles and deadlines in coordination with the Accounts Payable Clerk.
Records, Reporting & Compliance - Scan and index documents for accurate electronic records retention.
- Generate and deliver routine and ad hoc reports (e.g., daily cashier reconciliation, aging reports, service order logs).
- Enforce and maintain compliance with all applicable federal, state, local laws, policies, and procedures.
- Protect confidential information (customer data, financial records) in oral, written, and electronic formats.
Teamwork & Other Duties - Coordinate duties with coworkers to ensure coverage for absences and continuity of service at the public counter.
- Attend training and seminars as approved; cross-train on related Finance functions.
- Respond to requests by the immediate supervisor accurately, completely, and by established deadlines.
- Operate job-related equipment, machinery, tools, computers, and software applications.
- Perform other duties as assigned or deemed necessary for efficient operations.
Knowledge, Skills & Abilities - Proficiency in efficient office procedures; strong computer skills including word processing and spreadsheets (Microsoft Office Suite).
- Ability to analyze data, create and produce reports, and operate related equipment (cash drawer, calculator, scanner, POS).
- Strong cash handling and reconciliation skills with attention to detail and error recognition.
- Excellent time management, ability to multitask, and prioritize in a fast-paced environment with frequent deadlines.
- Effective written and verbal communication; professional, calm, and courteous demeanor with the public and employees.
- Sound judgment, problem-solving, and critical thinking; able to assess situations and make logical decisions promptly.
- Ability to establish and maintain effective working relationships with peers, supervisors, City officials, and the public.
- Capable of working independently with minimal supervision while providing reliable, consistent service.
- Strict adherence to confidentiality requirements.
Qualifications - Required: High school diploma or GED.
- Preferred: College coursework in Business or Accounting.
- Experience: Two (2) years in an office setting; experience in utility billing, cash handling, accounts receivable/payable, or municipal finance preferred.
- Employee is expected to demonstrate necessary skills to perform the job within acceptable standards after six months.
Work Environment & Physical Demands - Typical office/front-counter environment with frequent public interaction.
- Occasional lifting up to 20 lbs. from floor to waist; occasional forward reach and crouch/bend.
- Continuous bilateral hand coordination; prolonged sitting; occasional standing and walking.
- Operates standard office equipment (computer, multi-line phone, scanner, printer, cash drawer, calculator).
- Periodic stress may occur due to high customer volume, deadlines, and billing cycles.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This job description does not exclusively outline the duties expected of the employee in this role. Employees may need to adhere to additional job-related directives and fulfill other job-related tasks upon request, adhering to relevant state and federal regulations. Some job responsibilities outlined here may be subject to potential adjustments in compliance with applicable state and federal laws.
Welcome to the City of El Dorado Career Portal E-Mail Confirmation: After your application has been received by the City of El Dorado, you will receive confirmation by e-mail. Please check your SPAM filter or JUNK Mail. If you have not received confirmation within 48 hours of submitting your application, please call 316-321-9100 to verify your application has been received. For additional information, contact Human Resources at 316-321-9100 or e-mail hr@eldoks.gov.
The City of El Dorado conducts background checks and drug screening on all potential candidates.
Thank you for your interest in joining our team. Employment with the City of El Dorado offers people the opportunity to serve the community as well as work in a professional and fulfilling career environment.
If you are relocating to El Dorado, find out more about our community .
By submitting your application for any position with the City of El Dorado, you understand and agree to the attached statements .
If you require assistance to apply, please contact Human Resources at (316) 321-9100, or email hr@eldoks.com.
For more information about working for the City of El Dorado please visit Human Resources .
The City of El Dorado is an Equal Opportunity Employer.
Job Tags
Permanent employment, Full time, Work at office, Local area, Immediate start, Relocation,